Return window
Customers may request a return within 30 days of receiving the planner by emailing support@novellaplanner.com with their order email and reason for return.
Novella PlannerBack to store
Return policy
Returns and Refunds
Returns are accepted within 30 days, no questions asked. Buyers are responsible for return shipping.
Return shipping
The buyer pays return shipping unless the order arrived damaged or incorrect.
Refunds
Refunds are issued through Stripe after the returned planner is received and checked.
Damaged or incorrect orders
If an order arrives damaged or incorrect, email support@novellaplanner.com with the order email and a photo so we can make it right.